Urban Survival Gear, LLC will accept, for *return or *exchange, items that are in new condition, unworn, unaltered and free of damage by the customer. For a full refund (less shipping and 10% restocking fee) or exchange, mail out your item within 14 days from the receipt of the original order. Items cannot be returned or exchanged after 14 days from receipt of the original order. Items must be returned with all Urban Survival Gear, LLC labels still attached and must be in the original packaging.
* Copper/ bronze pens patina over time. The pattern is completely random and cannot be controlled by the manufacturer, therefore returns/exchanges will not be accepted based on patina.
* Returns or exchanges will not be accepted on previous/discontinued models after new models are introduced.
** Qualifying accessories include: Tip Kits, Parker or G2 Adapter Kits. 5% discount is automatically added at checkout. Discount can be used once per order. Discount cannot be combined with any additional discounts unless expressly stated in the product page. Returns or exchanges will be provided up to but not over the sales prices given at checkout in addition to fees/ rules listed in the return policy.